Senior Director, Head of Clinical Outcomes Assessments (COA)

The Senior Director of Clinical Outcomes Assessment Science (Sr Dir COA Science) has overall responsibility for the COA Science function and technical area. It is a leadership and managerial position that is involved in strategic decision-making with a significant impact on the success of the overall function, contributing to the corporate success of clinical trials, observational studies, and Regulatory & Access consulting related to COAs. This position is responsible for managing COA Scientists and for establishing and/or developing corporate and/or organizational responsibility policies and authorizes their implementation.

The Sr Dir COA Science is responsible for maintaining a detailed knowledge of Parexel, which allows for the conceptualization, communication, and implementation of innovative concepts, and for promoting new ideas related to the use of COAs and interviews in clinical trials and observational studies. The Sr Dir COA Science is responsible for and authorized to provide direction to managers and staff in the COA Science team. The Sr Director COA Science serves as a recognized influential leader both internally and externally across a variety of critical stakeholders.

Provides leadership and direction through Senior Managers and Managers, where relevant, where the scope and complexity of responsibilities requires the integration of multiple disciplines and departments. Interacts internally and externally with executive management, requiring negotiation of extremely critical matters; influences policymaking. The Senior Director COA Science serves as the de facto subject matter expert in clinical outcomes assessment.

Tasks and Responsibilities

Service Line Business Planning

• Develops high growth and profitable business through strategic planning, business development and implementation of high-level service delivery within service line or group
• Responsible for planning function for individual service line or group; including includes budgets, strategic planning, and forecasting
• Accountable for all activity and financial outcomes within assigned area, including revenue generation, client satisfaction and service delivery
• Responsible for service line decisions and seeks senior level input for high level business decisions (issues)
• Works with abstract ideas or situations across functional areas of the business

Project Execution

• Monitors profitability of multiple projects through active involvement in the preparation of project plans and management of project budgets
• Prevents and resolves issues with revenue recognition
• Works within a team environment or individually based on project needs
• Provides guidance to project team members and acts as a mentor to junior staff
• Works within broad project guidelines and leads issue and conflict resolution
• Prioritizes own work-load and prioritizes the work-load of the project team in order to achieve the project scope and objectives
• Capitalizes on opportunities to improve project efficiency, results or team performance and proactively takes action
• Leverages information from previous projects or other client work to efficiently complete assigned project activities as well as facilitate business decisions
• Produces quality work that meets the expectations of Parexel Real-World Evidence and the client. Reviews the work of colleagues for content and quality to ensure the expectations of the client and are met
• Manages project engagements as a project lead (small or large)
• Interacts with the assigned Project Financial Analyst (PFA) (or, equivalent) to ensure accurate financial management and for general project support
• Follows all required Business Operating Process (BOPs) for pre-initiate, initiate, execution, close and monitoring of projects

Staff Management

• Actively manages performance including typical HR activities for direct reports (i.e., performance management forms, salary actions, bonuses, scorecards)
• Provides input on staff to appropriate Senior Management Team Members
• Provides applicable guidance and support to staff in order for staff to succeed and achieve key metrics. Holds staff accountable to key metrics
• Facilitates staff development plans and coordinates with project staffing to ensure that staff is utilized completely and appropriately
• Coordinates with project staffing to provide staff with opportunities to expand skill sets
• Rewards staff appropriately
• Provides leadership, coaching, mentoring, feedback and role modeling to managers and extended staff to ensure quality and accuracy of services as well as achievement of key metrics
• Communicates and champions organizational vision and values
• Regularly communicates with staff to assure effective two-way information flow (i.e., business updates, staff interests, issues, and/or concerns)
• Monitors engagement/morale of direct reports
• Provides feedback on succession planning to align individual staff capabilities with the current and future needs of the organization
• Assures Parexel policies and procedures are communicated to line personnel

Consulting Activity and Relationship Management

• Plans and delivers services and solutions which result in clients expressing satisfaction with service provided and builds relationships which result in additional business or referrals
• Identifies opportunities for follow-on business or changes in project scope and exploits the opportunities with Parexel Real-World Evidence management and account management
• Provides a full range of technical and/or business consulting services across multiple disciplines of services including representing clients to regulatory agencies
• Acts as a trusted advisor to clients, often on issues that lack precedent or are not clearly defined. Acts as a loaned executive for a client when required
• Completes and delegates project activities in a timely manner with an understanding of issues which may impact project profitability and client satisfaction
• Facilitates resolutions to possible problems or conflicts within the project team and/or the client. Provides guidance as needed to colleagues on appropriate methods of executing project activities
• Develops and implements business solutions addressing specific client needs using expertise, best practices and knowledge of the client’s business and key industry drivers
• Demonstrated ability to interact professionally at multiple levels including senior and executive management within a client organization

Business Development

• Actively prospects and leverages new business opportunities with client and industry contacts in collaboration with Account Management
• Presents information about Parexel Real-World Evidence service offerings reflecting the organization’s capability to support client needs
• Delivers customized sales presentations focused on the client’s needs. Actively engaged in bid pursuit meetings when needed
• Generates new or repeat business due to personal name recognition or history of client satisfaction and/or relationship
• Leverages rainmaking skills resulting in new and repeat business for Parexel. Is responsible for constant monitoring of his/her “A” list, and is expected to have continued contact with both existing and future potential clients
• Participates in project scoping calls and proposal preparation
• Delivers sales presentations and participates in bid pursuit meetings when needed
• Actively participates in account planning for key clients

Skills and Experience

• Excellent interpersonal, verbal and written communication skills in English
• Must be proficient in COA Science methods (e.g., psychometrics, qualitative and quantitative methods, interviews, survey research)
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Willingness to work in a matrix environment and to value the importance of teamwork

Knowledge and Experience

Minimum of 15 years’ experience in clinical outcomes assessments; must have at least 12 years’ managerial experience in the pharmaceutical, biotechnical or medical device industries with at least 7 years of experience managing direct reports, directing teams and projects.

Education

Minimum of a master’s degree (e.g., MA, MPH, MSc, MPhil, MS) in a scientific discipline (e.g. Psychology, Outcomes Research, Epidemiology); an advanced degree (e.g., PhD, ScD, DPhil, DrPH) preferred.